Registered NDIS provider · Western Sydney & the Hills

Behaviour support, vocational assessment and vocational counselling.

Illuminating a path toward independence and wellbeing

We write behaviour support plans that work in real houses, real classrooms and real workplaces, and we help people find work they actually want to keep. Referrals from participants, families, support coordinators and LACs all welcome.

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Capacity right now

Behaviour supportAccepting now

Vocational assessmentAccepting now

Vocational counsellingAccepting now

Job seeking supportAccepting now

We answer every referral within two business days, even when we can't take it. We'll tell you who else to try.

Registered NDIS provider
NDIS Worker Screening & Working with Children checked
In-home, community, workplace & telehealth

What we do

Our services

Behaviour support

Understanding the behaviour before changing it

Behaviour that gets called challenging is almost always communication. We spend time in the settings where it happens before we write anything.

Functional behaviour assessment
Interim and comprehensive behaviour support plans
Restrictive practice reduction and reporting
Training and coaching for families, carers and support workers
Implementation support, review and reporting

Usually funded fromImproved Relationships, Capacity Building (specialist behaviour support)

Vocational assessment, counselling and the job that follows

We begin with a structured assessment of the person's strengths, interests, work preferences and support needs, then build a realistic pathway toward sustainable employment.

Vocational assessment
Vocational counselling and career planning
Job seeking: resumes, applications, interview practice
Employer engagement and on-the-job support
School Leaver Employment Supports (SLES) pathways

Usually funded fromFinding and Keeping a Job (Capacity Building) · Support in Employment (Core)

Four steps, no waiting on hold.

Send the referral

The form below takes about five minutes. Attach a plan or report if you have one.

We call you back

Within two business days. We'll confirm funding, goals and whether we're the right fit.

Service agreement

Service agreement and consent forms. We can walk through them with you.

First appointment

At home, in the community, at work, or online, whichever suits the person.

Who you'll work with

Our team

Glowina Rehab and Wellbeing brings behaviour support and rehabilitation counselling together in the same practice. Our practitioners are university-qualified, NDIS Worker Screening checked, and work across homes, schools, community settings and workplaces. Because both disciplines sit side by side, participants working toward behavioural and vocational goals at the same time have their supports planned together rather than in isolation, and families, support workers and employers deal with one point of contact throughout.

Angie Zhao

Behaviour Support Practitioner & Rehabilitation Counsellor

Angie graduated from the University of Sydney and has spent more than 10 years working across the workers' compensation and NDIS sectors. Her rehabilitation counselling practice covers functional and vocational assessment, vocational counselling, return-to-work planning and employer negotiation. That experience translates directly into helping participants identify realistic work goals and hold onto a job once they start.

As a behaviour support practitioner, Angie brings the same assessment-led approach to behaviour of concern: understanding why it is happening before writing a plan, then coaching the families, carers and support workers who put that plan into practice day to day.

10+ years industry experience
Workers' compensation and NDIS experience

Questions we get asked

Straight answers.

Which part of the plan pays for this?

Specialist behaviour support usually sits under Improved Relationships in Capacity Building. Vocational assessment, vocational counselling and job seeking supports usually sit under Finding and Keeping a Job, with ongoing workplace support under Support in Employment in Core. If you're not sure what's in the plan, send the referral anyway and we'll check before anything starts.

Do you work with self-managed and plan-managed participants?

Yes. Self-managed, plan-managed and NDIA-managed. Tell us which one on the referral form so we set the invoicing up correctly from day one.

How long does a behaviour support plan take?

An interim plan can be in place quickly when there's risk or a restrictive practice already in use. A comprehensive plan follows the assessment, which normally takes around 2 weeks of observation, interviews and record review. We'll give you a date at the first appointment.

Do you travel? What area do you cover?

We are a mobile service based in Baulkham Hills and come to you. Our face-to-face travel area covers The Hills, Blacktown, Parramatta and Cumberland, reaching as far as Blacktown and Mount Druitt to the west, Auburn to the south, and Ashfield to the east. Beyond that we offer telehealth. Travel is charged in line with the NDIS Pricing Arrangements and is always set out in your service agreement before we start.

Can I refer myself, or does it have to come from a coordinator?

Anyone can refer: participants, family members, support coordinators, LACs, schools, GPs and allied health. We just need the participant's consent before we start.

From our articles

What is a vocational assessment, and what actually happens in one?

What gets assessed, what the appointments feel like, what the report should contain, and how it is funded under the NDIS.

Read the article All articles

Referral form

Start a referral.

About five minutes. We reply within two business days. If your referral is urgent, say so in the last field and we'll prioritise it.

Participant name

Date of birth

NDIS number

How is the plan managed?

What support is needed?

How urgent is it?

Your name

Your role

Phone

What's going on? What would a good outcome look like?

Goes straight to info@glowina.com.au. Prefer email? Write to us directly at info@glowina.com.au.

Thank you. We've got it.